Nature’s Way

Holistic Animal Therapies


Data Protection & Privacy Information


Changes in Data Protection Legislation came into force May 2018 and I am legally obliged to provide you with the following information.


What is included under personal data?

The personal data I hold about you may include:

• Your phone number, email address, postal address.

• E-mails, SMS/Whatsapp messages we have exchanged.

• The initial client form human/animal which you have completed.

    • Brief notes for each treatment session.


How do I store your personal data?

The personal data I hold about you may include:

• Your initial client form human/animal is stored securely in a locked filing cabinet.

• Your phone number is stored on my mobile phone under your first name or initials (no surname is used), as are any SMS/Whatsapp messages and record of phone calls. My phone is code-locked and is kept secure at all times.

• Our e-mail correspondence is password-protected and my e-mail service provider ensures that the e-mails are secure and encrypted.

• Treatment session records are kept as hard copy in a locked filing cabinet.

• Appointments are booked in my electronic calendar/diary with the animal’s name only.


Why do I need to hold your personal data?

• In order to be able to communicate with you via phone, e-mail or post if necessary.

• So that I have a record of your attendance and a note of important factual information that may be of significance in our treatment sessions.

    • It is a requirement of my insurance provider.


How long will I keep your personal data for?

• My insurance provider requires me to keep client records for 7 years after completing treatment.

• After 7 years from completion of treatment sessions, all electronic data will be permanently deleted, and hard copies shredded and disposed of.


Your right to see the personal data I hold about you

• The legislation states that you have the right to see the personal data I am holding about you.

• If you wish to do so, you can ask to see your personal data, and I will be required to provide this for you within 40 days of your request.


When may I share your personal information with third parties?

There are a limited number of circumstances in which I may share your personal data and other information with third parties:-

• Where required by a court of law.

• If your safety or that of a vulnerable adult/child/animal(s) is imminently at risk.

• If you request and/or give me consent to share your information with another health professional for the purposes of improving your care or that of your animal/pet